Friday, October 07, 2005

My Digicam Updates

I have some good news concerning my dead digital camera. I was recently informed by the customer service officer that the CCD sensor for my digicam was indeed damaged and needed repairs. I was asked to pay RM299 for the repairs. I was obviously angry since it was obviously a manufacturing defect and I had sent in my camera for exactly the same reason in November 2004! I demanded to speak to someone who could make an executive decision and she asked me to contact the technician instead. Fine, since apparently they do not have a customer support manager or something like that. For the following days after that call, I tried reaching the technician but was unsuccessful (meeting, lunch at weird times, etc.). Finally, I got through to him. I was ready for a battle of words since I was very insistent on not paying for the repairs and was quite sure they will put the blame on me. I was even prepared to lodge a report to the Consumers' Association of Penang (CAP). To my surprise, he informed me that they will repair my digicam...FREE OF CHARGE!!! I didn't even need to quarrel or make a point! I just won like that! Of course I'm trilled but I'm thinking, shouldn't I insist for the exchange/upgrade programme instead since most likely I'll have to bring my digicam in for repairs again after a few months? Hmmm.....maybe I should just be thankful with what I have for now. That battle can wait for another day. :)

1 comment:

  1. haa..lucky this time around, no need to fight..